Solid Rock Security

Door to Door Security Scam!

admin — Wed, 25 Apr 2012 01:56:02 +0000

Beware who you allow in your home this summer! We have heard from several of our customers that there are people posing as representative from Honeywell claiming that they need an upgrade and give several phony reasons why Honeywell didn’t contact them directly. This is a scam! Honeywell does not send their representatives door to door! If your security system needs an upgrade or service you will be contacted directly, not from a salesman who poses as something they are not. Also, these people are not from Spokane! If you are interested in protecting your home please call a local company who is accredited with the Better Business Bureau, and not a door to door salesman from Denver or Utah who will leave Spokane with your money and you will never hear from them again. Check their business license and make sure they have an electrical license and contractors license required to install security systems legally.

Please stop by our Showroom in the Spokane Valley where you can meet our local Spokane employees and see the latest technology in Security Alarms and Cameras. Buy from a company you can trust!

Solid Rock Security 21 S. Thierman on the corner of Sprague and Thierman in the Valley 509-279-0990

Have a Safe and Fun Summer!

Crime in Spokane: A Security Company Installers Perspective

admin — Wed, 25 Apr 2012 01:40:14 +0000

Crime in Spokane: A Security Installers Perspective

Commandment #8: Thou Shalt Not Steal

Regardless of your personal belief on the above statement, it still hurts to know that your stuff just got stolen. By the time we get the call to provide a security assessment and to answer questions, the anxious details of the personal violation are sadly known. We hear statements like, “My car got gutted.” “My house just got ransacked.” “My tools are missing.” “My computer is gone with all my family photos.” “Someone broke into my garage.”

People’s opinions on the effectiveness of law enforcement vary. We are not in the business of tackling property crime head-on. We ARE in the business of empowering citizens on prevention through various security means in the goal of being proactive.

Below is a small portion of the 2010 statistics provided by the FBI for Spokane and the surrounding area. Please remember that these incidences are only from the people that ACTUALLY REPORTED A CRIME. According to various law enforcement officials, this figure is EXPECTED TO RISE.

City/Area	Property crime	Burglary	Larceny-Theft

Spokane	15042	2859	10174
Spokane Valley	4226	837	2976
Cheney	349	73	256
Airway Heights	147	36	98
Liberty Lake	110	20	82
EWU	102	18	84

In July 2011, Spokane Property Crimes Investigations Unit disbanded for budgetary reasons. Comparing January 2011 with January 2012 statistics, the unincorporated county has had a 60 percent INCREASE in property crime reports.

We at SOLID ROCK SECURITY understand that bad things happen to good people. We also understand that good people take proactive measures to PROTECT WHAT MATTERS MOST. We offer the most comprehensive active and passive security measures with full computer and smart phone integration to suit ANY need. We are truly sorry if you were a victim of property crime. We offer straight forward answers to questions you might have to better protect your family supplemented with state-of-the-art security products and customized service.

Solid Rock Security Showroom!

admin — Wed, 18 Apr 2012 06:14:42 +0000

That’s right, a security showroom. You can come in, take a look at the latest security systems. You can turn them on and off just like it was in your home so you can choose the one that looks and works the way you want it to, and not just the one the salesman wants to sell you. We also have different models of security cameras set up so you can see what the video will look like, and we have an interactive demo of the remote capabilities of our camera systems through smart phones and tablet PCs. This is the new way to shop for the security of your home and business! Long story short, if you are thinking about security for your home or business, you should come check us out. We are located at 21 S. Thierman in the Spokane Valley at the corner of Sprague and Thierman For an after hours or weekend appointment call 279-0990

Everyday Superhero: Robert Bowman

admin — Mon, 17 Oct 2011 17:11:16 +0000

On a recent Sunday night, Robert Bowman received a silent hold-up alarm from a food mart in Radcliff, Ky. He immediately contacted the local police who headed toward the store right away.

The police arrived at the food mart and found the store clerk bleeding from his head. Turns out two men had rushed through the front door, toward the lone clerk. He had only a split second to press the silent panic button before he was hit over the head with a gun. The robbers grabbed some money and cigarettes and took off.

The police dispatched an ambulance for the clerk, called for backup, and started searching for the armed robbers. Thanks in part to Robert’s quick response, the police nabbed the men within an hour.

After the emergency

The pair are now behind bars and have been charged with robbery, endangerment, and assault.

We were happy to hear that the store clerk suffered only minor injuries and recovered in just a few days. The owners of the store said they were super impressed with the arrest, their alarm system, and how quickly the police were dispatched.

Everyday Superhero: Kimberly Graham

admin — Mon, 17 Oct 2011 17:09:32 +0000

On September 2, Kimberly Graham received a burglary alarm from a house in Michigan. Right away, she made a call to the home number … no answer … she had to leave a message. Next she called the home owner’s cell phone. He answered and said, “send the police, please!”

Kimberly followed the instruction and immediately called the police department. They were rolling to the home in no time.

After the emergency

Several minutes later, the police called us back. They had found a broken window and a suspect on the scene. The thief was quickly arrested and taken to jail.

Another criminal off the street, another customer’s property saved.

Everyday Superhero: Tara Taylor

admin — Mon, 17 Oct 2011 16:13:57 +0000

On August 27, Tara Taylor received a medical alarm from a house in Tennessee. Right away, she made a call to the home number and she had to leave a message. Next she called the paramedics—she knew someone in the house needed help.

After the emergency

Tara started calling the homeowner’s emergency contact list to try and reach someone—she was unable to reach anyone. She made one last call to the home and, luckily, the homeowner’s daughter was there. She said, “I got your message and rushed right over! He’s on the floor and can’t move. He’s numb and I think he may have had a stroke.” Tara reassured her that she had already contacted the paramedics and they were on the way.

The ambulance showed up while Tara was on the phone so she ended her call knowing that the home’s owner was in good hands.

We’re always on the job!

Don’t become a victim!

admin — Mon, 23 May 2011 22:08:43 +0000

Summer is coming, and property crime is on the rise. There are several reasons not to wait another day to protect your home, family and valuables!

    Are you planning a vacation? With a monitored security system from Solid Rock Security you will have one less thing to worry about and you can focus on rest and relaxation on your vacation.

    School is letting out, will your kids be spending more time home alone? Give your kids the protection they deserve. All of our systems include emergency keys to press for Police, Fire department and for medical emergencies so your kids can get help in any situation whether they can get to their cell phones or not!

    Having insurance for your home is important, and the insurance company can usually replace most things that a criminal can steal or damage. But you still have to deal with your deductible, fighting with the insurance company over covered property, and knowing that your insurance company can’t replace your pictures, memorabilia, your memories or your knowledge that someone was in your home and your ability to feel safe there.

    The number one way to protect your home and family is with a monitored security system!

    Your deserve the best protection. Your family deserves the best protection!

    Call Solid Rock Security your locally owned security experts at 509-279-0990

Sweet interactive services!

admin — Fri, 10 Dec 2010 17:26:36 +0000

Technology is such a great thing–I get all giddy when I see something especially futuristic. I found it particularly George Jetson when I first started learning about state-of-the-art interactive services.

Most awesome: these new technologies will allow me to control my alarm system from my iPhone (I could also be on a BlackBerry, Android or any Internet-enabled computer). I can use the cameras in my place to peek into my place and check out what’s going on in real time. I can also watch recorded video clips, get a text or e-mail when something in particular happens–like the front door staying open for too long–and even turn it on and off remotely. How cool is that?!

I’m all about this kind of interactivity with my monitored alarm system. It gives me a sense of control over my home and, dorky as it sounds, I’d like to look in on my little dog from time to time. Monitronics offers these services from three companies:

Go!Control

Alarm.com

Total Connect

Check them out and leave a comment letting me know what you think. You, too, can get all George Jetson.

Holiday Safety

admin — Fri, 10 Dec 2010 17:25:15 +0000

‘Tis the season to be jolly . . . and safe. Don’t let an accident get in the way of your holiday happiness. Follow these tips and pay special attention this season to avoid tears throughout the New Year:

Trees

If you choose to display a live tree, choose a fresh one. The needles should be hard to pull back from the branches and if you shake the tree and needles fall off, it is not fresh. Trees that are not fresh dry out and become more of a fire-hazard.
If you choose an artificial tree, be sure that it is fire retardant.
Do not place your holiday tree near any heat source.
Your live tree should be disposed of by the second of January. The longer it is in your home, the drier it gets.

Lights

Before putting up your holiday lights, check for frays, bare spots, gaps in insulation, broken or cracked sockets, and excessive kinking or wear.
Don’t link more than three strands—you could overload the outlet.
Turn off holiday lights before leaving home or going to bed.

Decorations

Never put wrapping paper in the fireplace.
Do not use candles to decorate a tree.

Solid Rock Security wants you to be safe during the holidays, so take precaution and enjoy yourself. And, don’t forget to leave cookies out for Santa.

Monitoring Center operator saves the day

admin — Sun, 29 Aug 2010 18:53:09 +0000

On Sunday, August 15, around 6 a.m., 91-year-old Luella Chamberlin from Arizona was awake and in her kitchen. As she started to prepare herself breakfast, she lost her footing and fell. It was a dire situation: she was alone, bleeding, and unable to get up. A feeling of panic began to overtake her, so she pressed the remote on her Monitronics monitored alarm system and hoped someone would help.

In our Dallas Monitoring Center, first-shift operator April Drayton had just started work when she intercepted Mrs. Chamberlin’s panic alarm. April accessed the two-way voice feature on the system and spoke with Mrs. Chamberlin, realizing immediately that an ambulance was needed. With the help of a colleague, April dispatched one within a minute.

April stayed on the line with Mrs. Chamberlin, calming and assuring her that help would soon be there. Within 10 minutes, the paramedics arrived and made a forced entry into the home. Once inside, they determined that Mrs. Chamberlin needed to be transported to a nearby hospital.

We checked in on Mrs. Chamberlin the next day–she had lost a lot of blood, but was safe and healing. “I got seven stitches in my head and I’m very weak,” she said. “[April] was so nice and polite. You don’t find them like that anymore. Thank you so much.”

Thank you, April, for your excellent work. You made a difference in a customer’s life.