Security systems

Monitoring Center operator saves the day29 Aug

 On Sunday, August 15, around 6 a.m., 91-year-old Luella Chamberlin from Arizona was awake and in her kitchen. As she started to prepare herself breakfast, she lost her footing and fell. It was a dire situation: she was alone, bleeding, and unable to get up. A feeling of panic began to overtake her, so she pressed the remote on her Monitronics monitored alarm system and hoped someone would help.

 
In our Dallas Monitoring Center, first-shift operator April Drayton had just started work when she intercepted Mrs. Chamberlin’s panic alarm. April accessed the two-way voice feature on the system and spoke with Mrs. Chamberlin, realizing immediately that an ambulance was needed. With the help of a colleague, April dispatched one within a minute.
 
April stayed on the line with Mrs. Chamberlin, calming and assuring her that help would soon be there. Within 10 minutes, the paramedics arrived and made a forced entry into the home. Once inside, they determined that Mrs. Chamberlin needed to be transported to a nearby hospital.
 
We checked in on Mrs. Chamberlin the next day–she had lost a lot of blood, but was safe and healing. “I got seven stitches in my head and I’m very weak,” she said. “[April] was so nice and polite. You don’t find them like that anymore. Thank you so much.”
 
Thank you, April, for your excellent work. You made a difference in a customer’s life.
Security systems

Back to School Safety Tips for Kids Walking to School29 Aug

 As school starts up again around the country, morning and afternoon sidewalks are full of kids walking to and from school or to the bus stop. Even in the safest of neighborhoods, however, these short journeys can present potential dangers and disasters that can easily be avoided by following a few simple rules.

If you have a child who walks to school, follow the suggestions listed below to insure a pleasant, stress-free experience for both you and your child.

Choose a safe route for your child to walk. Avoid shortcuts through alleys, dimly lit streets, or areas that pass by abandoned houses or buildings. Once this route is established, make an agreement with your children that this is the only route they will take to school.

Walk the route with your child. Make sure your child knows the traffic rules, such as which side of the street to walk on, where to cross the street, and how to look out for traffic before crossing. Also, try to anticipate any dangers. Is there a creepy house or troublesome dog that might make them alter their route and do something unsafe? If there is, address this concern and come up with an alternative plan.

Lastly, time the route. This way you’ll know how long it should take them to walk it, and when to expect them home in the afternoons.

Find safe zones along the route. Should your child become sick, injured or threatened along the way, where can he or she go to seek refuge? Do you know people who live along the route? Is there a friendly store or business along the way? Will someone be around during the times that kids are walking to school?

Many communities have programs where stay-at-home moms, retired couples, or trusted people who are home during the day volunteer to provide a safe haven for kids should they have any trouble on the way to or from school. These volunteers often mark their houses with a sign in the front window or in the yard. See if there’s such a program in your community. If not, consider starting one.

Make sure that your child walks with a friend or group of friends. There is safety in numbers. If one of your child’s walking buddies acts up or starts behaving dangerously along the route, make sure that your child feels comfortable telling you so that you can address the situation.

Establish a “No Rides from Strangers” Rule. Make sure your child knows who he can accept rides from. Child predators can be quite conniving and may try to lure kids with candy, a story about a lost pet, a lie that they know you and that you sent them, or there might even be another child in the car. Make sure that your child knows absolutely, under no circumstances, to accept rides from strangers.

Should someone try to force them into a car, your child should scream as loudly as possible and run back up the road in the opposite direction to the nearest safe zone that you established earlier.

Have your child check-in before leaving and after getting home. Having your child check in when leaving and returning home will give both of you peace of mind and can be accomplished with a simple text or phone call. Of course, our Monitronics home security alarms can also be configured to do that for you. Contact us today if you’d like more information on this feature or any of our home security systems.

Walking to school provides children with memories that will last a life time. By following the rules and suggestions mentioned above, you can help insure that those memories will be safe and happy ones!

Security systems

Test your security system monthly27 May

 One of the best ways to make sure your family or business is always protected is to test your monitored alarm system once a month. It only takes a few minutes to do and ensures that everything is working properly: that the signal is going out and that we are receiving it.

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Pick one day of the month and mark it on your calendar or in your PDA. On that day, let us know that you are about to test your system. There are two ways you can do that. The best is to log into your MyMonitronics account here. The other is to call customer care at 800-447-9239. Please have your account number and password handy when you log in or call.

After you’ve notified us, go to your main alarm panel and press the “test” button. It’s in a different place on every panel, but is clearly marked (if you are confused, check your owner’s manual or call the local office at 509-279-0990).

Security systems

Two-way voice saves lives27 May

 

During an emergency, every second seems like an eternity. And every one counts. With two-way voice, you can communicate directly with the Solid Rock Security central station without even picking up the phone.

Two-way voice is an audio device that is a part of your alarm system. It has a speaker and microphone so that when an alarm goes off in your home or business, central station can tune in, hear what’s going on, and speak directly with the resident or intruder.

Our five-diamond certified central station responded to calls in an average of 22.1 seconds in 2009. That kind of fast action is crucial when it comes to your well-being.

Two-way voice works when you use a security system that incorporates it as a standard feature. Solid Rock Security, and Monitronics have many panels, like the GE Simon XT pictured, or the Honeywell Lynx plus where this feature is built-in. Check your owner’s manual to see if your alarm is two-way compatible and how it works.

Other benefits can include:
* Increased sense of security and confidence in alarm system
* Priority response from the police–they know it’s not a false alarm
* Intruders chased from the building
* Reduced false alarms and potential fines for those alarms
* Effective communication for a person not able to get to the phone (like a medical emergency)
* People focused on getting out during a fire, knowing that help is on the way

Generally speaking, a system consists of one speaker and one microphone in the center of the house, which can provide coverage of about 2,500 square feet. If your coverage area needs to be bigger, your Installer can add additional speakers and microphones.

If you are interested in learning more about two-way voice and how it can enhance your security, please call 877-260-9191 or visit www.solidrocksecure.com for more information.

About

 

Solid Rock Security’s mission is to serve our Spokane and surrounding area neighbors with integrity. To create long term relationships. To offer the highest level of customer service, and security. We have over 16 years of experience in this industry. We work hard to offer the latest in technology and services.

In this economy everyone has to be mindful that they are spending their hard earned dollars wisely. We have structured our company in a way that we can offer the highest rated equipment at a cost our neighbors can afford. Our installers are some of the best in the industry! We only employ staff that have a heart for people, and the desire protect each customer like family.

 

Trust in the LORD with all thine heart; and lean not unto thine own understanding.

In all thy ways acknowledge hime, and he shall direct thy paths.

Proverbs 3:5,6

 

Contact us

 

Solid Rock Security LLC

21 South Thierman Suite A

Spokane Valley, WA 99212

509-279-0990 Phone

877-260-9191 Toll free

509-279-0528 Fax

info@solidrocksecure.com

 
 
 
 

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